PRIVACY POLICY

Last updated: 24 July 2026

1. Introduction

OLYA LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored, disclosed and protected when you:

• visit olya-international.co.uk;
• submit an enquiry or application;
• communicate with OLYA LTD;
• sign a service agreement;
• upload or provide documents;
• make an online payment;
• use OLYA LTD’s educational support services.

2. Data controller

The controller responsible for your personal information is:

OLYA LTD
Company number: 11300410
Registered in: England and Wales
Registered office: Office 10, 500 Larkshall Road, London, England, E4 9HH
Email: contact@olya-international.co.uk

3. Personal information we may collect

Depending on the Services requested, OLYA LTD may collect the following categories of information.

3.1 Identity information

• full name;
• date of birth;
• nationality;
• gender, where required for an application;
• passport or identity document details;
• passport photograph;
• signature;
• country of residence.

3.2 Contact information

• email address;
• telephone number;
• WhatsApp number;
• postal address;
• preferred communication method.

3.3 Educational and application information

• academic certificates;
• transcripts;
• diplomas;
• grades;
• qualifications;
• language proficiency;
• employment or professional history;
• study preferences;
• selected country, university, programme and academic level;
• motivation letters and curriculum vitae;
• application status;
• admission decisions;
• university correspondence.

3.4 Immigration and travel information

• visa and immigration history;
• study visa documents;
• residence permit information;
• consular documentation;
• immigration authority correspondence;
• planned travel and arrival information;
• documents required by universities or immigration authorities.

3.5 Financial and transaction information

• billing name and address;
• order number;
• payment amount;
• payment status;
• payment method;
• transaction reference;
• invoice and refund information.

OLYA LTD does not normally receive or store your complete card number, card security code or complete digital-wallet credentials. These are handled by the selected payment provider.

3.6 Communication information

• emails;
• WhatsApp messages;
• telephone call records or notes;
• meeting notes;
• support requests;
• complaints;
• consent records;
• other communications relating to the Services.

3.7 Technical and Website information

• IP address;
• browser and device type;
• operating system;
• referring page;
• pages visited;
• approximate location;
• cookie identifiers;
• Website interaction and security logs.

3.8 Special category information

In limited circumstances, an institution or authority may require health, disability, biometric or other sensitive information.

Such information will only be processed where it is necessary and where an appropriate lawful basis and special-category processing condition applies.

4. How we collect personal information

Personal information may be collected:

• directly from you;
• from a parent or legal guardian;
• from an authorised recruitment or referral partner;
• through Website forms;
• through email, telephone or WhatsApp;
• from documents you upload or provide;
• from universities and educational institutions;
• from immigration, consular or governmental authorities;
• from payment service providers;
• from Website analytics, cookies and security tools;
• from publicly available sources where appropriate.

Where information is provided by another person, that person must be authorised to provide it.

5. How and why we use personal information

OLYA LTD may use personal information for the following purposes.

5.1 Providing the requested Services

This includes:

• assessing eligibility;
• recommending institutions or programmes;
• preparing and managing applications;
• communicating with universities;
• supporting enrolment;
• assisting with visa and immigration documentation;
• communicating application progress;
• providing administrative support.

The principal lawful basis is that processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

5.2 Processing payments and maintaining financial records

Information may be used to:

• process and confirm payments;
• issue invoices and receipts;
• administer refunds;
• prevent fraudulent transactions;
• maintain accounting and tax records.

The lawful bases may include performance of a contract, compliance with legal obligations and legitimate interests in managing the business and preventing fraud.

5.3 Communicating with you

Information may be used to:

• respond to enquiries;
• request missing documents;
• provide application updates;
• communicate deadlines;
• schedule meetings;
• respond to complaints;
• provide customer support.

The lawful bases may include contractual necessity and legitimate interests in providing effective support.

5.4 Legal and regulatory compliance

Information may be processed where necessary to:

• comply with tax, accounting and company-law obligations;
• respond to lawful requests from authorities;
• prevent or investigate fraud;
• establish, exercise or defend legal claims;
• protect the rights and safety of OLYA LTD, Students and third parties.

The lawful bases may include legal obligation and legitimate interests.

5.5 Website operation and security

Technical information may be processed to:

• maintain Website functionality;
• protect the Website from fraud and cyber threats;
• diagnose technical problems;
• prevent unauthorised access;
• measure Website performance;
• improve Website content and usability.

Strictly necessary processing may be based on legitimate interests. Non-essential analytics or advertising technologies will be used only where the required consent has been obtained.

5.6 Marketing

Where legally permitted, OLYA LTD may send information about educational opportunities, events, application deadlines or relevant services.

Marketing communications will be based on consent where consent is legally required.

You may unsubscribe at any time by using the unsubscribe option in the communication or by contacting contact@olya-international.co.uk.

6. When information is required

Certain information is necessary to assess eligibility, prepare an application, communicate with universities, process payments or comply with legal obligations.

If you do not provide required information, OLYA LTD may be unable to:

• assess your application;
• recommend suitable programmes;
• submit documents;
• continue the Services;
• process a payment;
• comply with a university or authority’s requirements.

7. Sharing personal information

OLYA LTD does not sell personal information.

Where necessary, information may be shared with:

• universities and educational institutions;
• admissions departments;
• immigration authorities;
• embassies and consulates;
• governmental and regulatory authorities;
• authorised recruitment or referral partners;
• payment service providers;
• hosting, Website and cloud-service providers;
• CRM, email and communication providers;
• document storage and electronic-signature providers;
• translators, couriers or administrative service providers;
• accountants, auditors, insurers, solicitors and professional advisers;
• law enforcement bodies where disclosure is required or legally permitted;
• potential business purchasers or advisers involved in a restructuring, merger or sale.

Only information reasonably necessary for the relevant purpose will be shared.

Service providers acting on behalf of OLYA LTD are expected to process personal information securely and only in accordance with appropriate instructions and contractual obligations.

8. Payment providers

Online payments may be processed by Stripe or another payment provider made available during checkout.

Depending on the payment method selected, the transaction may also involve Apple Pay, Google Pay, Amazon Pay, Link, the Customer’s bank or card issuer.

Payment providers process information under their own terms and privacy policies. OLYA LTD receives transaction confirmation and limited payment information required to administer the order but does not normally store complete card credentials.

9. International transfers

OLYA LTD is based in the United Kingdom but provides international education services.

Your personal information may need to be transferred to universities, authorities, service providers or partners located outside the United Kingdom, including in the country where you intend to study.

Where UK data protection transfer rules apply, OLYA LTD will use an available lawful transfer mechanism, such as:

• UK adequacy regulations;
• appropriate contractual safeguards;
• another legally recognised safeguard;
• an applicable exception for a transfer necessary to perform or enter into a contract.

You may contact OLYA LTD for further information about safeguards applying to a particular transfer.

10. Data retention

OLYA LTD retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, accounting, regulatory and legal purposes.

As a general guide:

• enquiries that do not result in a contract may be retained for up to 24 months;
• Student application and service records may be retained for up to 6 years after completion or termination of the relationship;
• invoices, payment records and accounting information may be retained for at least 6 years where required for accounting or tax purposes;
• complaint and dispute records may be retained until the applicable legal limitation period has expired;
• marketing information may be retained until consent is withdrawn, the person unsubscribes or the information is no longer required;
• technical and security logs may be retained for shorter periods according to operational and security requirements.

Information may be kept longer where required by law, necessary for an ongoing legal claim or requested by a competent authority.

When information is no longer required, it will be deleted, anonymised or securely destroyed.

11. Information security

OLYA LTD uses reasonable organisational and technical measures designed to protect personal information against:

• loss;
• unauthorised access;
• alteration;
• disclosure;
• misuse;
• accidental destruction.

Access to personal information is limited to personnel, contractors and service providers who require it for legitimate business purposes.

No electronic transmission or storage system can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through unsecured communication channels.

12. Cookies and similar technologies

The Website may use cookies and similar technologies.

Strictly necessary cookies

These cookies may be required for:

• Website security;
• checkout functionality;
• payment processing;
• language settings;
• session management;
• shopping and payment functions;
• saving privacy preferences.

Strictly necessary cookies may operate without optional consent where legally permitted.

Analytics and performance cookies

These may help OLYA LTD understand how visitors use the Website, which pages are visited and whether technical problems occur.

Advertising and social-media cookies

Where enabled, these may be used to measure advertising performance, understand campaign results or display relevant advertising.

Non-essential analytics, advertising and social-media cookies should only be activated after the visitor has provided the required consent.

Visitors can manage their choices through the Website’s cookie banner or cookie settings.

13. Direct marketing rights

You have the right to object at any time to the use of your personal information for direct marketing.

Where marketing is based on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that took place lawfully before withdrawal.

14. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of information;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request transfer of certain information in a portable format;
• withdraw consent where processing is based on consent;
• complain to a data protection supervisory authority.

These rights are not absolute and may be restricted where information must be retained for contractual, legal, regulatory or legal-claims purposes.

Requests may be submitted to contact@olya-international.co.uk.

OLYA LTD may request proof of identity before responding to a request.

15. Automated processing

OLYA LTD may use automated tools to:

• route enquiries;
• assign enquiries to team members;
• send reminders;
• record application stages;
• process Website and payment notifications.

OLYA LTD does not intend to make decisions producing legal or similarly significant effects based solely on automated processing without appropriate human involvement.

16. Information relating to minors

Educational enquiries may relate to Students under 18 years old.

Where a Student is a minor, OLYA LTD may require information and authorisation from a parent or legal guardian.

Parents and guardians must ensure that they are legally authorised to provide the minor’s information and to act on the minor’s behalf.

17. Third-party websites

The Website may contain links to universities, authorities, payment providers, social networks or other external websites.

OLYA LTD is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the relevant third party’s privacy policy before providing information.

18. Changes to this Privacy Policy

OLYA LTD may update this Privacy Policy to reflect changes in law, technology, Website functionality or business operations.

The latest version will be published on the Website with an updated revision date.

Where a change materially affects how personal information is used, additional notice may be provided where appropriate.

19. Contact and complaints

Questions, requests or concerns regarding personal information may be sent to:

OLYA LTD
Office 10, 500 Larkshall Road
London, England
E4 9HH
Company number: 11300410
Email: contact@olya-international.co.uk

You also have the right to lodge a complaint with the United Kingdom Information Commissioner’s Office.

OLYA LTD encourages you to contact the Company first so that the concern can be investigated and addressed.